The fine print
Refunds and privacy.
Last updated October 2026.
Changes, cancellations and refunds
Every order is cooked fresh for the pickup time you choose. For that reason we do not cancel or refund orders for change of mind once payment has been made.
Need to change your order? Call us on (02) 4231 8014 as early as you can. If the kitchen has not started cooking, we will do our best to change the items or move your pickup to another time the same night. We cannot always do this, and changes are not possible once cooking has started.
Running late? We hold your order until we close at 8 pm on the night. Orders that are not collected by closing time are not refunded.
If we get it wrong, for example an item is missing or incorrect, or there is a problem with the food, tell us at pickup or call us within 24 hours. We will replace the item or refund it.
If we cannot make your order, for example we sell out or have to close unexpectedly, we will contact you and refund you in full.
Refunds are returned to the card you paid with. Banks usually take 3 to 7 business days to show them.
Nothing in this policy limits your rights under the Australian Consumer Law.
Privacy
Who we are
Milano Pasta is operated by Falconeri Food Pty Ltd (ABN 27 692 066 792), Shop 3, 2 Tallegalla Street, Unanderra NSW 2526.
What we collect
When you order: your name, phone number, what you ordered, your pickup time and any note you add.
When you send an enquiry: your name, email address, phone number if you give it, and your message.
We do not see or store your card details. Payments are taken by Square on Square's own secure page.
Why we collect it
To prepare your order, hand it to the right person and contact you if there is a problem with it.
To reply to your enquiry.
We do not use your details for marketing unless you ask us to, and we never sell them.
Who else handles it
Square processes payments and stores order records for us. Netlify hosts this website and delivers enquiry messages to our inbox. Each handles your information under its own privacy policy, and some of their systems are outside Australia.
On your device
The website remembers the items in your order on your own device so they are still there if you come back. We do not use advertising or tracking cookies.
How long we keep it
Order records are kept for as long as tax and business record laws require. Enquiries are kept only as long as needed to deal with them.
Your choices
You can ask to see, correct or delete the personal information we hold about you. Call us on (02) 4231 8014 or use the message form on this website.